Returns

RETURNS WITHIN THE USA

Our products have been curated with beauty, usefulness and sustainability in mind. The “buy to return” culture of modern America takes a toll on the environment in many ways, and we encourage you to take notice of measurements and think carefully before making any purchase. We don’t accept returns for change of mind, however, if you’re unhappy with your purchase, please contact us at returns@helenmilan.com within 7 days of receiving your goods and issues will be addressed on a case-by-case basis. All food, personal care items, baby items, beauty products, candles, apothecary and books are final sale. All sale items are final.

INTERNATIONAL RETURNS

At this time, we cannot accept returns on international sales.

DAMAGED OR DEFECTIVE ITEMS

If your order has arrived damaged or you’ve received the incorrect item, send us a message at returns@helenmilan.com with photos of the item and the packaging. Items will be assessed and replaced or refunded.

We cannot be held responsible for delays or additional charges incurred during shipping. Items returned to us due to an improper or incomplete address will be the responsibility of the customer.

LOST PACKAGES

We cannot be responsible for lost or stolen packages. If a package is delivered by the mail carrier, it will be the customer’s responsibility to file any claims with the carrier. If your package goes missing en route, we will do everything we can to get it to you, and if we can’t, a replacement will be sent.

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